Refund policy

Last updated 11 November 2026

14-day money-back guarantee

If a paid plan isn't right for your gym, email hello@scaniron.com within 14 days of your first payment, or of a yearly renewal, and you'll get it back in full. You don't need to give a reason. This is at least the 14 days the law gives consumers in the UK and the EU to change their minds.

After that

You can cancel at any time. Your plan keeps running until the end of the period you've paid for and doesn't renew. We don't refund part-used periods, except where the law requires it or where we got something wrong, such as charging you twice.

How refunds arrive

Our plans are sold by Paddle.com, so refunds are made by Paddle, to the card or account you paid with, usually within 5 to 10 working days depending on your bank. You can also ask Paddle directly, under its refund policy.